Terms & Conditions

Payments and deposits
1.All prices are exclusive of VAT charged at 20%.
2.Our payment terms are strictly 7 days prior to departure.
3.Your booking may be subject to additional waiting time and car park charges.

Cancellation and refund policy
1.If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
2.If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
3.If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

•We reserve the right to charge above our tariff rate for periods of exceptional activity and higher than usual demand for our services.We may find it necessary to increase our prices in order to secure the services of our chauffeurs, who will be very much in demand. •Any bookings made during these periods are subject to a four week cancellation period. Any cancellations will be charged at the full quoted price.

Terms and Conditions
•Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
•The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
•Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
•We may provide subcontracted vehicles occasionally.
•By supplying your email address you permit Herberts of London Limited to contact you via email, in return we promise never to supply your email to any third party.
•If there are any changes or variations including extra mileage to the journeys other than what was agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
•We reserve the right to change your vehicle or chauffeur at any time if necessary.
•Every effort will be made by Herberts of London Limited to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
•Our chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
•Herberts of London's vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer's properties are carried entirely at their own risk and Herberts of London shall not be held responsible/liable for any loss/damage to such property.
•Herberts of London will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
•Herberts of London Limited and its Chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
•Herberts of London maintains a strict non-smoking policy in all its vehicles.
•Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve where there may be an additional surcharge. Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.
•Nothing contained in these terms and conditions can affect the Client's' statutory rights.

Herberts of London is a trading name of Herberts of London Limited. 
Registered in England 7894131


Company Details
Herberts of London

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0203 174 1929
Registered in England 7894131

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